Peters Billiards & HomeReviews of petersbilliards.com

I received the item in a timely manner and set up was easy. It’s been a blast to play. I would have given 5 stars, however, the product description states the Wild logo is on the rink, which was not the case. Overall, a good experience.

I worked with Krista Peterson for everything. She was honest, polite and professional to work with. I had demands that some companies/people get uncomfortable with, but she did great. The only negative is the so called white glove service. When the game was delivered and installed no one checked to ensure it worked properly. Then a few days later one part broke and took a while to service. They had to get the part from the manufacturer, which took time which is out of their control. Overall, dry satisfied.

I had excellent and friendly service in store while I shopped. No pressure was put on me and they gave great suggestions and info all the while giving me plenty of space to wander. Installation was quick (just over an hour) and professional. I am very happy with my pool table! The only reason I docked a star is that one of the two men who delivered and installed the table spent much of the time not wearing his mask (this being during a COVID surge). I’m not particularly at risk and they were otherwise great but that isn’t the best look. Regardless, highly recommended.

Curt was very professional and helpful.

I really enjoy this machine. With that said, it is very unfortunate, for me, that I have needed to have repairs done twice. Peters Billiards went above and beyond swapping the defective machine with a brand new one. The only issue with this is that the new machine had the same issue. I did have to call and have a representative (matt) that was outstanding in customer service, was informative, professional, and courteous to complete the repairs in my home. These people have my business moving forward, if needed. (That new pool table is still a thought.)

I feel like we received a good product, with good service at a fair but elevated price. I’d shop there again.

My experience at the showroom was very good; Jeff was very helpful and knowledgeable. I called back to place an order for a fire table and cover. The only issue was there was a misunderstanding about what size the cover was going to be. Ultimately, Jeff was easy to work with to get this fixed. My experience at the warehouse for pickup was only 3 stars; the staff was friendly but could not find the table for over 20 min. When they did, they said it was in the wrong spot. They put it together out of sight then loaded it into my car. When I got home, I saw there was a small dent on the side and scuff marks on the finish on top and wondered if it was put in a different spot than they thought due to it was returned previously. Also I wish they would have inspected the table and noticed the dents and scuffs as they were putting it together and told me about them. I suspect it is expecting too much to think these tables will arrive without some dings in shipping so not worth the extra energy and time to return. The table works well despite the cosmetic issues. Will watch closely though for rusting.

First trip out to look, we didn't get a lot of service - maybe because they were pretty busy. 2nd trip everything was smooth sailing!!