Zettelmeier Jr K.
Shipping is horribly slow
Shipping is horribly slow. Been almost 2 weeks and no sign of my order being here anytime soon. Look elsewhere
Peterhanun is a specialized bedding brand that integrates raw material production with bedding processing and sales. Our products include bed sheets, duvet covers, pillowcases, towels, etc., and all products are made of the highest quality natural materials such as down, long-staple cotton, silk, bamboo fiber, etc. Customization service is also one of our specialties, we can customize sizes, colors, and styles according to customer needs, ensuring that every customer can find the most suitable products.We firmly believe that sleep is crucial to physical and mental health, so we are committed to providing the best sleep solutions to help people get better sleep. Thank you for choosing us, and we will do our best to provide you with excellent products and services.
Peterhanun (peterhanun.com) has 22 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Zettelmeier Jr K.
Shipping is horribly slow. Been almost 2 weeks and no sign of my order being here anytime soon. Look elsewhere
Beth R.
The Pillow was missing from my delivery, even though the tracking says it was delivered. I was charged for it. They have not responded to my emails and they have no phone number to call. Very frustrating.
Response from PeterhanunJan 6, 2024
I'm sorry for the inconvenience. If your item is lost or damaged during shipping, we can either send a replacement or issue a refund for you. If possible, could you please send the order number to [email protected]? This will allow me to verify the details of your order and proceed with the next steps to resolve this for you.
Nancy M.
I have been on a never ending journey to find the right pillow. I could fill a large room with my mistakes Thrilled to report that my journey is over. These pillows are perfect. Comfortable and hold their shape. I will never buy anything else. Highly highly recommended. You can thank me later. Very high quality and worth every penny
Jennifer C.
The pillows here are superb. You will never need to look elsewhere. Love this place!
Response from PeterhanunAug 17, 2023
Hi Jennifer, so sorry! I have reported your problem to the customer service team and they have checked that your order has been lost due to logistics. We will resend a pillow for you, and we give you a pure cotton pillowcase as compensation. A new shipping tracking number will be sent to your email.
Andrea H.
I saw an ad for this company on FB and decided to give it a try. I purchased 2 pillow but ended up returning them. I sent an email to the company and they provided the return address. I paid for the return shipping and to this date have not received a refund. The company is no longer responding to my emails. It looks like they are based out of China, I wish I would have done my research before purchasing.
Emily E.
Not a real shopping site- no answer from emails, no phone number- be careful and don’t order.