Jesus Octavio Villa F.
I payed 66 dollars for a phone picture
I payed 66 dollars for a phone picture. I was expecting a framed picture. Was not clear in the info of what I was getting.

Pet Creations Art is a passionate and loving pet brand specializing in highly personalized pet art that is hand-drawn by two sisters, Sallie and Sophia. At Pet Creations Art, we wanted to stand out from the rest by offering the best quality personalised artwork on a wide range of products. Unlike some of our competitors, we do NOT use any apps to speed up the process of our work which in return, sacrifices the quality of the finished product. We will draw your custom artwork by hand with tender love, care, and attention, turning him/her into an incredible masterpiece in the style that you always loved. Our motto of 'Exceed your expectations' is your guarantee that the final product will be better than you ever could have imagined. We are extremely grateful to have had such an overwhelming response from our customers and have since been able to partner with print facilities around the world. We now have print facilities based in the USA, Canada, Australia, UK, the EU and are continuing to expand! Where to next!? If you have any queries about any of our products please contact us at [email protected] and we would be more than happy to help.
Pet Creations Art (petcreationsart.com) has 1,532 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Jesus Octavio Villa F.
I payed 66 dollars for a phone picture. I was expecting a framed picture. Was not clear in the info of what I was getting.
Fernando
I still have not gotten the product. Its just a digital order. Very slow. Paid extra for faster service. Still waiting.
Sarah
Terrible. I’ve requested cancellation multiple times and don’t get a response FOR WEEKS. Inexcusable.
Sheri N.
I am still waiting for my purchase to be shipped and received I've been trying to get this taken care of since the beginning of March I paid extra because there was a misunderstanding whether it was a digital or a canvas and I paid the difference for the canvas and I'm still waiting
tic
Ordered a canvas weeks before Christmas, many emails back and forth getting it right. All emails state canvas, messages saying video yourself opening your canvas. Assured delivery before Christmas. Item never delivered or attempted delivered. Company then turns round and says it’s a digital download only which was NOT what I ordered. Stopped communicating when I started querying with them. Absolute rip off.avoid using this company.
Response from Pet Creations ArtJan 24, 2025
Hi there! Thank you for taking the time to share your experience with us. We are sorry to hear that you did not have a positive experience with our service. Please know that we take all feedback seriously and will do our best to improve our services for all of our customers. We would like to make things right and invite you to contact our customer service team at [email protected] to discuss a possible solution to the issue. -Sophia
Karen S.
I bought a rug (doormat) and they asked for my dogs name which is Charlie. When my rug arrived it said Welcome to Charlie house when of course they should have written Welcome to Charlie’s House. I emailed the company and asked them to either send an amended replacement or a full refund. They replied offering me a 20% refund. I replied no I wanted a correct replacement or a full refund. Here is their reply Hi We are so sorry to hear that you are not satisfied with the item you received. We have looked at your order and you put Charlie when you placed your order, do we suggest you place a new order and put Charlie's We can offer you a 15% discount. At present they are currently offering a 17% discount on all orders. I have obviously rejected this offer and asked for a free replacement or at least a 50% refund. Let’s see what they offer now. Please also be aware the goods come from USA.
Response from Pet Creations ArtJan 6, 2025
Hi Karen! Thank you for your feedback. However, after reviewing your message, we believe there may have been some confusion. We do not sell doormats, and it seems the review you’ve left might be intended for a different company. We take customer satisfaction seriously, and we’re sorry to hear about your experience with another business. If you ever need assistance with any of our products, please don’t hesitate to reach out—we’re happy to help! -Sophia
Fiona M.
Wrong text on personalised mat Grammar incorrect and read Daisy house not Daisy's house Steve and Fiona here too Not lives here too as advertised Makes no sense Very disappointed after such a long delivery time. Fiona Morris
Response from Pet Creations ArtJan 6, 2025
Hi Fiona! Thank you for your message. However, after reviewing your complaint, we want to clarify that we do not sell mats, and we have not received any orders under your name. It seems you may have mistaken us for another company. We apologize for any confusion and hope this issue is resolved quickly for you. If you ever need assistance with any of our products, please don’t hesitate to reach out. -Sophia
Deborah H.
Agree with all the one star comments. Very deceptive. Was told a canvas print too but just a digital download. All very chatty and friendly until I complained and then ran away hiding! I even shared a copy of the order that stated a canvas print. Interestingly they told me they’d never had that problem before. Over priced for what it is. Please don’t be fooled and avoid!!
Response from Pet Creations ArtJan 6, 2025
Hi Deborah! Thank you for your feedback. We’re sorry to hear about your experience, and we certainly want to resolve any issues. If you could please email us and send a copy of your order confirmation that indicates a canvas print, we will review it and expedite the shipment for you right away. We strive to provide excellent service and ensure all our customers are satisfied. Please don’t hesitate to reach out so we can make this right. -Sophia