Jan M.
Terrible Customer Service; Order NEVER RECEIVED
Ordered in March. It sent me a notification saying shipped days later, but after 2 weeks, updated that an item was unavailable and was removed from my order. How does something become unavailable while it is in transit? Sent an email follow up asking on the status mid April as I had not received it, and they said COVID-19 was causing delays. Fair enough. I waited till the end of April and still no sign. I sent a follow-up asking where it was, and the status of my refund. The officer then refunded and cancelled my order, and send me a generic response. WHAT A TERRIBLY FRUSTRATING EXPERIENCE, and I urge people considering a purchase to seriously reconsider it. What's more - on the tracking link they provided, it was marked as "Delivered but Returned cause no one was home" - which is wholly untrue (we're all cooped up at home because of COVID19, so this is near impossible). While reps are responsive, they seem to not actually understand your problem, and just send template responses and enforce wrong resolutions.
Response from PersonaMay 4, 2020
Hi Jan, Thank you for reaching out and I'm sorry you are experiencing problems with international shipping. Due to recent events, shipping (especially international) can entail problems out of our control. We apologize for the inconvenience and have made sure to refund you for this order. I have also given this feedback to our Customer Care team. I wish you a wonderful week! Warm regards, Tisha, Persona Nutritionist




