Ashley K.
Great Product, but App and Autoship Issues Need to be Addressed
I love the convenience of the actual product, but the app and the website are both glitchy and frustrating. Customer service was kind and helpful when I sent them a chat, but I wanted to reorder vitamins and include new supplements. I was under the impression “autoship” meant they’d be shipped automatically on the day listed on the app for next shipment. They were not. Now I’ve been charged for the next order but have no idea when or if I’ll ever receive it. Aside from this poor experience of reordering, I’m sad because I’d finally gotten myself into a vitamin regiment that was working for me and now I’m back to square one since I haven’t had vitamins or supplements to take in nearly a week. I also referred friends and family to this company. I’m hoping they don’t have similar issues.
Response from PersonaJun 15, 2020
Hi Ashley, Thanks for the feedback on shipping and our app. I understand you may have experienced some confusion with our autoship, and I apologize. I've asked one of our nutritionist to look into your order. We apologize for the inconvenience. Warm regards, Alex




