Elizabeth S.
Definitely wouldn’t recommend
I probably wouldn’t have rated so poorly if customer service had been even remotely helpful. The description of what I got did not match what I actually got - it said my pack would include a multivitamin (the whole reason I created the order in the first place). I assumed it was just so common it wasn’t listed, since the description clearly listed it. When I pointed this out to customer service they didn’t bother helping me figure out how to order the missing multivitamin, or even decide if I wanted it. They told me it had an interaction with one of my current medications. I asked for more info on this since my Doctor had recommend that I take a multivitamin (which is why I was even looking at persona). I got minimal info - nothing about what that interaction was or what was interacting with my medication. I was just told it interacted with my medication and which medication. No option to ask if I wanted to by pass the interaction, nothing. So I called my actually doctor, asked if I could take a multivitamin on my medication, got a strong resounding yes, and instead i cancelled persona, went to ritual vitamin and ordered from them instead. I’d strongly recommend fixing your customer service and making them more customer oriented.
Response from PersonaOct 14, 2020
Hi Elizabeth, Thank you for reaching out to us. We do value all customer feedback as this helps us grow and improve! We do regret that your expectations were not met by our service offering and we will investigate. I've asked one of our Nutritionist team members to reach out to you. Thanks and have a wonderful week! Warm Regards, Kellie, Customer Care Specialist




