Phuong D.
Worst Customer Service!!!!!!!!
I would give them a negative star if possible! I just received an email about the renewal this morning and contacted customer service right away and they said i could not cancel my order because it was processed. The ridiculous thing is my previous order took almost a week to process, this order they only took few seconds to process and cannot cancel. Customer serive is the worst, they are not trying to help anything. I have not had a chance to try my order yet and now a new order is coming. Bad experience!!!! Will never go back with this company!!!
Response from PersonaJul 21, 2022
Hi Phuong, Thank you for your review. Our emails are sent 5 days prior to the processing of an order to allow time for you to make changes, pause or cancel. I have confirmed your email was sent according to this timeframe and I do apologize if you did not see that email until the morning the order processed. Warm Regards, Saira, Customer Care Specialist