TessG
Not pleased at all
Not please with transparency on trial purchase. order was shipped without my approval with items I do not want at a higher price. I have not been pleased with product or services: package came broken, items missing in shipment, individual bags do not rip on perforation so vitamins fly everywhere and or spill in my purse. I receive a horrible amount of junk mail from this company now- but they do not clearly communicate that they will be shipping well prior to your trial ending .I had a note to check my account to cancel prior to the next shipment (per the date I was given of the 23rd) but it was too late and they refuse to give a refund.
Response from PersonaJul 29, 2022
Hi Tess- I am sorry if you were under the misunderstanding that we offer a "trial". We do not. We are a subscription based service and that is noted in multiple places during checkout, on the receipt and in your booklet which came with the order. If your pack was damaged in any way, as you indicated, we are always happy to accommodate for that. Please reach out to our team and we will be happy to assist you with that issue. I do see we sent a reminder reorder email on July 14th, 5 days prior to the invoice date. I am sorry if you did not see it. Warm Regards, Natalie, Persona Nutritionist