Cindy
I chose PTF based on value and to fill …
I chose PTF based on value and to fill the need of not wanting to cook and lose weight. The food is pretty good and portion size is satisfying ... I subscribed for 4 months. There are several issues I have: 1. boredom with menu variety (which could happen with any service). 2. packaging and waste produced. I'd like them to consider recycling options. 3. Marketing materials and sauces - these should be options to order and not just included with each shipment as it's a waste that impacts cost AND the environment. I was told I could submit a comment to ask they be excluded - I couldn't find where to do it so after calling once to request this the shipment still arrived with it. 4. The cancellation process needs to be available online rather than requiring a phone call. That makes it more difficult. This was the first time I've used a service like this - packaging is a problem everywhere but very visible with this service. I would still reorder from PTF because if the convenience but I'd like to see them expand their menu.
Response from Personal Trainer FoodSep 12, 2017
Hello Cindy, Thank you for taking time for leaving us a review! We're happy to hear that the food is good and satisfying! We're sorry to hear that the waste is too much and that the cancellation process is only over the phone. We're looking into adding more feature to this process plus always looking for more items to add to the menu! If you have any questions or comments please feel free to contact us at anytime.