Brandon W.
doesn't ship items
Purchased an item on Feb 24th and still have not received as of April 23rd. They haven't respond to a single email and no phone number to call. Awful company.

At PersonalFury, we believe that personalization is the most powerful way to express your love to the person (or your beloved pets) you honor and also your personal characteristics as well. From birthdays and anniversaries to holiday gifts, our family is your number one personalization destination where you can find one-of-a-kind products in high quality with unique designs. Your happiness is our top priority for each and every gift we deliver. We love knowing that we play a role in putting smiles on the faces of your loved ones when they receive a special gift made just for them. We're proud to be the pioneer store in the market where you can immediately see a preview of your custom product as you select the specifications.
PersonalFury (personalfury.com) has 790 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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790 approved reviews, newest moderated first
Brandon W.
Purchased an item on Feb 24th and still have not received as of April 23rd. They haven't respond to a single email and no phone number to call. Awful company.
Victoria W.
I have tried ordering an eras shirt with my dog, love the design. The first shirt the black ink washed off immediately (even after following specific washing instructions) Their customer service (which is quick and helpful) sent out a second shirt for me. This one instead of the ink printed on the shirt had a weird plasticy feel and was smudged like it had been packaged while still hot. Customer service has emailed me back already and hopefully can get this fixed
Response from PersonalFuryApr 18, 2024
Hi Victoria, we apologize for the inconvenience. We'd love to learn more about your experience. Please reach us on the Contact us page on our website (https://personalfury.com/pages/contact-us). Please also include some photos of the item you received and the shipping label on the package. We look forward to hearing from you.
Rose
This was a gift for my grieving grandmother who recently lost her late husband’s chihuahua. She is absolutely distraught at how quickly it was to fall apart. After I received this, it was only a few weeks until she received it on her birthday. She didnt even have the personalized windchime up for a matter of weeks when it completely fell apart, pictures wilted off as did the words. I filed a complaint with the required photos and the order number & was rudely told that since it’s out of the 30 day window, they refuse and refund or replacement and offered a coupon to purchase another.. the companies refusal for replacing their faulty product gives all the reason to never purchase from this company ever again. Their return policy is absurd especially considering the high price paid for such cheap products. DO NOT BUY! WASTE OF MONEY! TERRIBLE CUSTOMER SERVICE! CHEAP PRODUCT! Updated to add: I Contacted the customer service email that a representative from their company posted as a reply to my post on this site. Unfortunate to say that they were of no help, offered no refund or replacement of item, and only offered a coupon to purchase another one of their faulty cheap products. TERRIBLE CUSTOMER SERVICE! SAVE YOUR MONEY DO NOT ORDER FROM THIS COMPANY! this is a shady scammer service posing as a personalized gift company who falsely claims to care about grieving animal owners when instead they just want to take advantage of them while they’re low..
Response from PersonalFuryApr 7, 2024
On behalf of the Personal Fury team, we sincerely apologize that you had an unpleasant experience with our store. Thank you for taking the time to provide us with this feedback. Please don't hesitate to contact our customer service team again at [email protected] so they can offer you a better solution. Thank you for being patient.
Aga
Why I don't have my order yet in my house? You take the money from my card. What is going on ? I'm going to contact my credit card, to report scams
Response from PersonalFuryApr 7, 2024
On behalf of the Personal Fury team, we sincerely apologize that you had an unpleasant experience with our store. Thank you for taking the time to provide us with this feedback. Please don't hesitate to contact our customer service team at [email protected] with your order number/ID so they can take good care of you. Thank you for being patient.
Barbara P.
Excellent Item !!!
Kathleen C.
ordering simple. rec'd product. excellent products very happy
Demetrios Jim V.
SCAMMERS! Personalised printing on a mug failed. They stated that they do not accept returns 30 days after delivery even though their product FAILED. Disgusting company. SCAMMERS! THIEVES!
Response from PersonalFuryJan 22, 2024
On behalf of the Personal Fury team, we sincerely apologize that you had an unpleasant experience with our store. Thank you for taking the time to provide us with this feedback. Please don't hesitate to contact our customer service team at [email protected] so they can take good care of you. Thank you for being patient.
Joyce K.
Company sent notice that item was shipped on 12/21/23. However, DHL did not receive item until 12/27/23. Personal Fury only created a label but did not ship for six days. Still waiting for my package 1/8/24 Poor management practices to say the least. Do NOT buy from this company.
Response from PersonalFuryJan 22, 2024
On behalf of the Personal Fury team, we sincerely apologize that you had an unpleasant experience with our store. Thank you for taking the time to provide us with this feedback. Please don't hesitate to contact our customer service team at [email protected] so they can take good care of you. Thank you for being patient.