Personal CapitalReviews of personalcapital.com

The personal capital app sucks. There is so many syncing and updating errors with my accounts it render it useless. Definitely needs some work.

If I could rate it zero stars I would. PC business model is not any better than a robo advisor except they charge a hefty advisory fee while your money sits in ETFs. After speaking with the salesman to initially transfer my accounts I was assigned to the advisory TEAM and told to contact them for questions, issues, and support. I spoke with at least 6 PC personnel to get up and running, some better than others, but it is a task to get someone on the phone and you are never guaranteed to speak to the same advisor if you have below $250,000. How is that personal attention (which was promised during my initial calls) The advisory team sold all positions regardless of being positive for several years to put my whole portfolio in ETFs. They would not consider leaving current positions and investing new money in ETFs. Furthermore, when asked how monthly allotment of 350 would be auto invested I got a chuckle from the advisor on the phone as if that little amount was not good enough for their time. Finally, after transferring my accounts back out I have lost the ability to see my remaining accounts. If you receive a call from the PC sales team, hang up quickly or let them know you are not interested in paying fees to park your money in ETFs. Unprofessional and extremely misleading financial services company.

Great concept, with horrible software and a bad attitude. Support is worthless, once an account is opened they have your information, and you cant close it. The site is down more than it is working. Just stay away from them you will be better off.

Spoke with Tom Salvatierra who handles high net worth accounts and explained that their software was not working for me. He spent half an hour trying to convince me that it was great software when it clearly did not work. I shared my screen and showed all the problems and he was incredibly dismissive of them, saying that "We have 2.5 million people who are happy". He suggested he send me a lot of tutorial videos, which is a poor substitute for well-designed software. When you boot up the software it gives you a bunch of incorrect information, some of which can probably be configured to be correct, but much of which is incorrectly labeled and thus highly confusing. For example "retirement savings" means the net inflow-outflow of retirement monies in some arbitrary set of accounts for the calendar year, but there is on way to understand that, and it's not what any normal person would think "retirement savings" means. In general the company does not have receptivity to understanding their problems and fixing them and thus it's a big mess. Would be really useful if it worked at all. If you work at PersonalCapital and are reading this, take a listen to the call 1/6/21 10:30am. You would have 3x the business if you had working software. You should fire your product managers, they really suck and someone needs to be in charge of actually listening to customer problems.

CONNECT ALL MY ACCOUNTS EFFECTIVELY.

Joined from a friend's referral link and never got the 20$ gift card

Have trouble keeping account sync with smaller banks working. Have not got my bank account to update in over a month. Works fine on Mint.

I was really excited to make the switch over to Personal Capital from Mint. It has way more integrations and analytics than any other provider. However, for whatever reason, they are unable to connect to my Santander account. I've reached out to customer service on multiple occasions who had no suggestions or timelines for fixing. They simply told me that because it wasn't a mass issue, they likely wouldn't address it. While I can understand why you wouldn't pull a full development team out of their workflows to address something minor, I would have thought someone could have, at the very least, tried to help me troubleshoot. I'm hopeful I'll have the opportunity to actually use the platform soon, but I'm certainly not holding my breath