Perry EllisReviews of perryellis.com

Returned my item item over a month ago and still had no refund, not even any communication

I purchased a pair of boots from Perry Ellis that didn’t fit and decided to return them. Over a month has passed since I sent them back, and I have yet to receive the promised refund. Despite repeatedly reaching out to customer service, I’ve been met with no resolution and a frustrating lack of assistance. The customer service experience has been nothing short of deplorable. A brand isn’t just about the products it offers but also about how it supports its customers after the sale. Unfortunately, Perry Ellis falls severely short in this regard, leaving you completely on your own. If you like their clothing style, I strongly recommend shopping in-store to avoid the headaches of dealing with their online services. However, given my experience, I’d advise against purchasing from Perry Ellis altogether. A smooth and respectful post-purchase process should be the bare minimum, and sadly, this brand does not deliver.

They do not honor warranty for suitcases, claiming that they are manufactured by somebody else (China) under a license and Perry Ellis name. DO NOT BUY!

I RECENTLY ORDERED SOME CLOTHES AND SHOE ONLINE AND I HAVE A MISSING ITEM THEY DIDN'T PUT IN MY ORDER IVE CONTACTED THEM IN THERE WEBSITE AT LIVE CHAT ITS USELESS!!! NO ONE HAS RESPONDED...I AM DISAPPOINTED THIS IS PAID ALREADY!!!

Very poor service. I ordered a suit and the jacket and pants were shipped from two different locations. I received the pants, but the jacket never left the warehouse. After three days I contacted customer service via chat (by the way there is no number to talk to someone), and then kept telling me I needed to wait 7 days for them to take action. After days and days, the item never moved and FedEx never had the package. After 7 days, I contacted Perry Ellis and they said they had no more jackets my size. I contacted Perry Ellis every other day and they kept telling me I had to wait 7 days, all this time they knew by the tracking that FedEx never had the package yet. I contacted FedEx and they said they did not have the package and Perry Ellis never scheduled a pick up. Perry Ellis kept telling me the package was sent, so someone is not being truthful. Now I was stuck with the pants and no jacket. Had they taken care of it sooner, they could have send me another jacket. I kept going back and forth between Perry Ellis and FedEx which is something they should have done and not leave that up to the customer. As of today 10/07/24 tracking still shows "package has not left the facility" since 09/29/24. Very poor practices. Do not buy from Perry Ellis unless you are willing to gamble and hope you get your product.

Bought 2 packs of Perry Hellis underwear that stated cotton as the main tittle. To my surprise, when it came in, it was actually 98% poly and 2% spandex. Hey, maybe I should have read the fine prints and picked the wrong one. Asked for a return/refund/exchange.. they told me that they felt sorry for myself. Now, they won't even answer my emails. Very disappointing

Perry ellis is one of my favorite brand and I loved their portfolio collection. It's sad to see that Perry ellis is gotten worse over the period. Their online shopping site is misleading and scamming the customes, the price point differ from shopping cart to checkout. Product price also reflect different during browsing. T Their customer service is pathetic. Be aware and avoid online shopping if you're outside of U.S.

This company is a scam, they do not honor their price correction policy. Beware, and read reviews before making a purchase.