Lisa N.
I got the box
I got the box. It was not a brand new bike like I asked for. There were all kinds of parts taken away from it. We have now tried to piecemeal the original bike you sent me with the new box and I’m still having issues. The battery isn’t working in the new bike now, but when I put it in the old bike, it still works. I am beyond frustrated. I don’t understand how I paid over $2000 and still do not have a bike that actually works correctly.
Response from Perraro Electric BikeDec 3, 2024
Thank you for sharing your feedback, and we sincerely regret the frustration this situation has caused. Your satisfaction is our top priority, and we take pride in delivering excellent customer service. To clarify, the replacement trike we sent you is brand new. We removed some parts to make the return process more straightforward and easier to manage. Including all parts fully assembled could have made packaging and shipping more challenging. We apologize if this caused any confusion. Regarding the battery issue, we want to assure you that the new trike should function properly. Please double-check the placement of the battery. It’s essential to ensure that the metal plate on the battery aligns with the track located underneath it. Incorrect placement could prevent the battery from working correctly. If you continue to experience difficulties, our support team will be happy to assist further. While we value all feedback, we are disappointed to receive a one-star review despite our commitment to resolving your concerns promptly. We strive to deliver outstanding service, and we appreciate the opportunity to make this right for you. Thank you for your patience and understanding. We are here to support you and ensure your satisfaction with our product. Kind regards,