PERGOLUX USAReviews of pergoluxshop.com

I’m absolutely thrilled with the service I received from Michelle at PERGOLUX! Initially, I faced multiple delays with another company, but switching to PERGOLUX was a game changer. Michelle’s outstanding customer service and attention to detail helped me choose the perfect pergola—the S2 model, fully loaded. She truly went above and beyond to address all my questions and concerns. I’m excited to add this pergola as the centerpiece of my new backyard project and look forward to sharing photos. If you’re undecided about where to purchase your pergola, I highly recommend reaching out to Michelle; she will ensure you’re well taken care of.

Great customer service from Melissa and the Pergolux team. They made the experience easy. Thank you!

Lead times on the website are incorrect. Was notified circa 2 weeks after order and payment that item was not in stock. Then that the item would arrive sometime in June 24, 4 to 8 weeks after order delivery committed. Then dealing with customer service on a refund is an ongoing topic. After 2 days of waiting now need to escalate to the credit card company to chase the 10k$.

We had the Purgolux Skydance S2 pergola installed today by Elite Tech Installs and we could not be HAPPIER! We compared other brands of pergolas and none came close to our expected product quality, design, and functionality which the Pergolux Skydance S2 pergola achieved. In addition to the extremely satisfying pergola, the performance, professionalism and detail to attention by Elite Tech Installs (Yuri and Eugene) in installating our pergola far exceeded our expectations! Thank you Pergolux and Elite Tech Installs!

Updated review post installation... Pros: -Looks amazing. Modern clean lines, very solid construction. High quality materials. - Easy to put together. We were able to complete in 8 hours (minus the slat wall) but we are handy. Instructions were confusing at times. - Remote controlled louvers are a nice feature - Delivery experience was great Cons: - it took much longer than advertised for our pergola to arrive. However Nellie at Pergolux worked to make things right, and it did make it in time for an outdoor event we had planned. - Lights are dimmer than expected - Slat wall had incorrect sized 2x4s.

I can’t say enough good things about the customer service at Pergolux. There were a few items missing from my original order but the customer service team was on the ball and went the extra mile to make sure I had everything to complete the install. The product is amazing! It’s a great addition to our backyard.

(1) Instructions are confusing; (2) did not ship all parts; (3) customer service chat is frustrating; (4) follow up shipment was still wrong (still missing parts); (5) customer service won't acknowledge emails. I will say, the first time I complained I received a call and resolution to my problem immediately and felt much better about the experience. But when the "correction shipment" arrived, it still didn't contain all the right parts. You don't know immediately whether you have all the pieces (the instructions label parts differently than the labels on the parts) and because of size, you can't exactly set things aside or return anything (I started the project of assembly two weeks ago, and this week found out I still can't finish the installation). My garage is unusable while it houses boxes of slats that can't yet be installed... And I'm still waiting for acknowledgement of my emails. (First round, they didn't send the cables, lights, and motor; second round, they didn't send the remote and cable that controls the motor plus also still haven't seen replacement of wrong color parts.) Be ready to have your patience tested. UPDATE 2 weeks later, received missing parts and still got the wrong controller! Connections are different and I'm mid installation but can't finish / can't start putting slats up until controller is in place. This has been a horrific experience. I've paid someone to help install and have had to send him home mid installation 4 times now. And I still can't use my garage. The pergola material looks beautiful and hopefully I'll be happy once it's complete (if I ever get all the correct pieces) but starting to regret not purchasing a pergola locally. They say you get what you pay for, and right now I'm paying a lot for labor that can't complete a job due to a company that has a supply chain / fulfillment issue.

I was very much looking forward to receiving and enjoying my new pergola from Pergolux. Unfortunately, after placing our order and then checking with our condo association we found out that they do not permit the use or display of pergolas. I was very worried since we had already placed the order that we would not be able to cancel it. I am pleased to report that Melissa, in Customer Service responded to my email right away and helped me with the cancelation of my order. She was caring, understanding and refunded our money within a day's time. Due to her strong customer support, I will be ordering another one for my main home soon!