Patty M.
Customer Service Quality
After much deliberation, we decided to purchase a Pergolux pergola. I had been given a 3-4 week timeline for delivery. Once that window passed, I contacted the company regarding delivery date. I was told that the order did not ship because the wooden slats were not available. I was then given another projected delivery date. This also came and went. By this time, frustration had set in. My husband contacted the company this time, and was connected with Manuel Schradi. He assured us that he would look into the problem and have the pergola on the way ASAP. Sure enough the pergola arrived with a week!!! We assembled the main structure, but waited a bit on attaching the wooden slats and screens. We soon realized that we had the wrong sized slats. We again contacted Mr Schradi. He was able to get the wrong sized slats picked up the same day the correct slats arrived. This took no more than a week to resolve as well. We are very pleased with the pergola overall. It is a high quality material and aesthetically pleasing. Our experience with Pergolux was excellent, because of the outstanding customer service provided by Mr. Schradi
Response from PERGOLUX USAJul 27, 2026
Thank you, Patty, for taking the time to share such a detailed review. We truly appreciate your patience throughout the process and are grateful for the opportunity to make things right. We understand how frustrating it can be when expectations change due to delays, and we are happy to hear that Manuel was able to step in, provide support, and help move your order forward. We are also glad he was able to quickly assist with the replacement slats and get everything resolved. Most importantly, we are thrilled to hear that you are enjoying your PERGOLUX pergola and that it has become a high-quality and beautiful addition to your outdoor space. We will be sure to share your kind words with Manuel—he represents the level of care and support we strive to provide our customers. Thank you again for choosing PERGOLUX and for sharing your experience! — The PERGOLUX Team