PERGOLUX USAReviews of pergoluxshop.com

Response from PERGOLUX USAAug 13, 2026

Hello and thank you for sharing your feedback! We’re really glad to hear that you’re happy with the pergola itself, the packaging, and how it works. We’re sorry the assembly process was such a frustrating experience. We understand how difficult it can be when the instructions and videos don’t fully match the model you purchased, especially when you’re already trying to put everything together. We appreciate you bringing this to our attention. We’re always looking for ways to make the assembly experience easier, and our team is continually reviewing and improving our instructions and assembly videos. Thank you again for taking the time to share your experience and helping us improve. Best, The PERGOLUX Team

Response from PERGOLUX USAAug 10, 2026

Hi John, Thank you for the 5-star review! We’re glad to hear that after the big January snowfall, most of the snow had already slid off on its own. It sounds like the broom barely got a workout! We really appreciate you sharing your experience and choosing PERGOLUX. Best regards, The PERGOLUX Team

Response from PERGOLUX USAAug 6, 2026

Hello! Thank you for sharing your experience and for your 5-star review! We're so glad to hear your purchase and delivery process went smoothly overall. We appreciate your feedback regarding delivery tracking as we are always looking for ways to make the experience clearer and easier for our customers. Thank you again for choosing PERGOLUX. We hope you enjoy your new pergola for many years to come! — The PERGOLUX Team

Response from PERGOLUX USAAug 5, 2026

Hello! Thank you for sharing your experience! We’re thrilled to hear that your PERGOLUX pergola has transformed your backyard into a space you can truly enjoy, even with the sun and wind challenges you faced. It’s wonderful to hear that Irene was able to help guide you through the options and make the process a great experience. We’ll be sure to share your kind words with her! We also appreciate the assembly story — your husband’s determination and engineering skills definitely helped bring your vision to life! Thank you again for choosing PERGOLUX and for trusting us with your outdoor space. We hope you enjoy your pergola for many years to come! Best, The PERGOLUX Team

Response from PERGOLUX USAAug 5, 2026

Hi PK, Thank you for taking the time to share your feedback. I’m sorry to hear how frustrating this experience has been, especially after the excitement of placing your order and expecting to enjoy your pergola this summer. We completely understand your concerns around the delays, lack of clear updates, and the difficulty you experienced trying to get in touch with our team. We know that waiting without accurate information is frustrating, and we should have done a better job keeping you informed throughout the process. We are looking into your order with our Logistics management team to get the most recent and accurate update on your shipment status and expected delivery timeline. Once we have that information, we will have a manager follow up with you directly. Thank you for your patience while we work on getting you a clearer answer. We appreciate the opportunity to help get this resolved and improve your experience moving forward. Best, The PERGOLUX Team

Response from PERGOLUX USAJul 30, 2026

Hi Cecil, Thank you for taking the time to leave your feedback. We’re glad to hear you’re enjoying your PERGOLUX pergola and that you’re happy with the product. We apologize for the frustration you experienced while trying to get delivery updates. We understand how important it is to have clear communication and timely answers, especially when you’re waiting for your order to arrive. We appreciate you sharing this feedback, and we’ll continue working to improve our communication and customer experience. Thank you again for choosing PERGOLUX, and we hope you enjoy your pergola for years to come! Best regards, The PERGOLUX Team

Response from PERGOLUX USAJul 29, 2026

Hi Anthony, Thanks so much for the 5-star review! We're happy to hear your pergola did exactly what it was supposed to do ... keeping dinner going even when the weather changed. We hope you enjoy many more evenings outdoors. Thanks again for choosing PERGOLUX! The PERGOLUX Team

Response from PERGOLUX USAJul 28, 2026

Hi Jeff, Thank you for the 5-star review and for being part of the PERGOLUX Partner Program! We're excited to have you as a partner and truly appreciate your support. We look forward to sending referrals your way and building a successful, long-term partnership together. If there's ever anything we can do to support you, don't hesitate to reach out. The PERGOLUX Team!