PERGOLUX USAReviews of pergoluxshop.com

We purchased the 13'x19' Skydance S2. It's a great product, and we're very happy with it. It's solid, well designed, and it complements our house's contemporary architecture well. And I hope we get many years of good use out of now that it's in place. I was less happy with the experience. I ordered it on June 2nd, and based on the website indication of availability and 5-15 days for delivery I expected to get it installed and to have it in place for the full summer. Instead, I was notified 10 days after my order that it was actually out of stock, and eventually it was delivered on August 29th. By the time we got concrete footings installed (held off given uncertainty in if/when we were going to receive it) and got it assembled, we missed the summer entirely. And while the Pergolux customer service team is generally very responsive and helpful, the assembly instructions leave something to be desired. They don't say anything about which way to assemble it to orient the louvers optimally to the sun, which required our assembly crew to partially disassemble and rotate the pergola mid-way though assembly. And there were some other issues we encountered with things that should have been clearer or that were inconsistent between the PDF and the video that caused rework or delays.

Fast delivery. Top quality. Everything fit perfectly. All hardware was provided with nothing missing. Super easy to assemble. I did add some 2" PVC drain screens to each drain hole to keep leaves from going down the upright to prevent them from getting plugged up.

Customer support is easy to reach and able to make a selection. Pretty excited to enjoy the product!!

Really impressed with the design and quality of this pergola. After assembling it and mounting our tv and space heater onto it, we really couldn’t be more happy with how it came out. The pergola is sturdy and made of good quality metal. We love the clean look of it, the ability to open and close the roof, the ease of opening and closing the screens. You can create a nice bright and airy ambience by opening everything or a warm and cozy one with the roof and screens closed and a little gas fire place running. After finishing it a couple weeks ago, I’ve spent more time outside than I have the past 2 years at our house.

Pergolux made me feel comfortable and gave me all the knowledge I needed to pick the perfect product for us and our yard!

I bought the 13x13 pergola along with the glass walls and LED lights to turn my deck into an all-seasons room along with my hot tub. The product is great and what was even better was the customer service. I had to reach out a few times to fix some errors on my end and the turnaround time was super fast and they were really helpful in getting my issues resolved. Highly recommend purchasing and just know that if there's anything you need, the customer service team will be there to help.

Nellie and the crew at the best. They know how to take care of people. Product is top quality, customer service is world class and install is easy.

Great experience with Tim, Nellie, and the team! This company knows how to take care of their customers — and their product is beautiful. Highly recommend on all fronts.