Beth Amy B.
Great looking Pergola! Poorly Written Installation Instruction Sheet
Great looking Pergola! Perfect customer service experience from Ayana Humber. She successfuly compensated for a very poorly written installation Instruction sheet. Coincidentally, another friend of mine who purchased the same pergola, had the same difficulty setting up the controller box, and pairing it to the remote because of the poorly written instructions! Besides that, great pergola!
Response from PERGOLUX USADec 16, 2024
Thank you for the feedback, Beth - and for your kind words about the quality of our product and Ayana’s exceptional service! We’re glad she could assist you to ensure you had a positive experience, overall. Further, we'd appreciate any feedback you might be able to provide regarding the install instructions. Please shoot us an email at [email protected] if you have more specific thoughts regarding what could be improved for these manuals. Our manuals are live at pergolux.app, and we are consistently improving and updating them based on customer feedback! Finally, thank you for choosing PERGOLUX—we hope you enjoy your pergola for years to come!



