PERGOLUX USAReviews of pergoluxshop.com

Avit was great he was abel to fix my mistake and make my order correct.

My experience with Pergolux has been great. The quality of the pergola is top notch, and it looks great. It functions very well, and I'm able to enjoy my outside space now. There were a few minor issues with some of the parts, so I contacted customer service, and they were very helpful. Their response time was great and they send replacement parts right away. I would highly recommend Pergolux for anyone interested in adding a pergola to their home.

Avit, was very helpful. She answered all my questions about my upcoming delivery. We are very much looking forward to getting and using your product. Thank you for your help Avit you did a super job.

I ordered and installed the Skydance S3 pergola. The first delivery carrier destroyed my pergola and the Pergolux customer service team responded and had a new pergola sent out. (It did push back my construction schedule but Pergolux had no control over the way the carrier handled the product). The instructions could be much clearer as they are very reminiscent of IKEA instructions. There was one bag of screws missing but I just went and bought the screws I needed because I couldn't wait for Pergolux to send me the missing bag. If the instructions were clearer and the pieces were labeled, it would have been much easier to install. The customer service team was amazing throughout the experience (Kristen and Daniel) replied quickly and got me satisfactory answers and resolutions. The only reason I didn't give a 5 Star rating was due to the instructions being subpar.

Overall the Skydance S3 model I purchased works well, just some confusion on how to assemble/attach the heater accessories as there instructions available are mainly for the older S2 models with no clear instruction on how to install on the newer models. Just says install heater in the gutter. When I called they told me to just used self tapping screws to gutter and it should hold, but could not tell me what size or length screws are ideal. I submitted for an update for this about 3 months ago, and have not heard anything back yet and they have not updated their videos showing the modified way to install the heater on their new Skydance S3 models. It’s like they forgot to make sure their accessories are compatible with the new models. They just sell you a new model and have the customer figure it out on their own.

I was given the information fast through chat. By phone it is difficult to have customer support respond.

A spectacular product backed by exceptional customer service. After we had a problem with the power box, the team worked tirelessly with us to find a solution. Their commitment to going above and beyond is remarkable.

I am sorry if this is to long, but I wanted to talk about my entire experience with Pergolux. We were looking for a Pergola and had looked at many different companies. We had some questions and decided to try and call the number on their contact page. It went straight to email, so I was going to try emailing them, but before I could do that, they called me back and answered all of my questions. We ended up ordering a 13 X 13 and had it stored for a couple of months with a delivery date of October 15th. It was delivered on October 14th. The company was great with keeping me informed of where my pergola was at and the delivery company was great. We were building a bigger deck for this, so we did have to wait to get that done before we could put it together. Putting it together is where I would say they need work. The instructions were not very clear and we were watching videos and trying to read the directions but some steps were not easy to follow. I was not able to get the remote control to work for the motor, and then a day after it was put together, I found a video showing how to sink up the motor with the remote. (To late to do anything about that now.) We love the looks of out Pergolux Pergola and are looking forward to spending time under it. So all this to say they need to work on the instructions, but once it is up, you will love it. The instruction problem is why I had to give them a 4.