PERGOLUX USAReviews of pergoluxshop.com

Avit was wonderful and went out of her way for me. I truly thank her and her team!!

The ordering process was very easy. The person on the phone was friendly and very knowledgeable. We put together a good deal and now I am waiting for delivery.

So far I have purchased a pergola and it was shipped to a storage location for 1 month. it should ship. around 3/23. I have it scheduled to be put up as soon as good weather is here.

Isaiah C saved my Pergolux experience He was brilliant in customer service and resolved a frustrating delay. Can't speak highly enough about Isaiah! Pergolux is lucky to have him! Can't wait to receive and assemble our order!

I ordered the 13'x16' Sundream 2. Product arrived on the pre arranged delivery day. First the positives. This thing is a beauty, very well built, and the price point for what you get is very attractive compared to competitors. All parts, screws, clips were complete. I'm getting loads of compliments from neighbors, family and friends. There are a few negatives, but they are happily minor. The instructions/ Manual are very limited in detail, but watching YouTube videos, downloading the online manual and confirming part placement made it easier to assemble. Yes it takes more than 6 hours to assemble, and we had 3 people working. It took us 9 hours over the course of 2 days, mainly because heavy rain stopped us 3/4 of the way. If not for the rain 6-7 hours would have been met. Some plastic parts needed to be installed with some force to seat properly. No base plate to cover anchoring bolts. Overall, considering those minor issues, I rate it 5 stars for quality, esthetics and relative ease of installation. When my 15 year old gazebo finally bites the dust, I will be purchasing another pergolux pergola.

Avit Vazquez provided excellent support and arranged my Pergolux delivery the way I wanted. Thanks Avit . Sincerely, Syed Ahmed

The installation model needs to have metric system units and more actual text instructions

A terrible experience from start to finish. Not only did I wait months upon months for the correct items to replace those defective in efforts to complete the assembly, other items received were damaged or out right broken, even missing. Customer service falls equally short of expectations, as their suggestions consisted of buying the missing pieces from a hardware store, or disassembling whatever I had broken my back to build, for a partial refund not even accounting for the days upon days wasted to get this far. “Some assembly required”. If you have the skill set to assemble these pergolas, you are better off buying materials yourself and constructing a pergola from scratch. Good luck with their “directions” as they are as faulty as the product itself. Months later and over 20,000 dollars spent, still have yet been able to assemble this over-priced, poor quality product I strongly advise anyone interested in a pergola for their ideal outdoor backyard experience seek one elsewhere. You are better off going to costco and getting a decent product, with excellent customer service, neither of which you will find with Pergolux