PerfumesandreaReviews of perfumesandrea.com

Response from PerfumesandreaAug 5, 2026

Dear Tanner Armstrong, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this situation may have caused. We attempted to contact you by phone **three times** to assist you as quickly as possible, but unfortunately we were unable to reach you. We are committed to resolving this matter promptly. Please reply to this email with the following information: * Your order number * A photo of the items you received * A photo of the shipping label on the package Once we receive this information, we will review your order immediately and provide the appropriate solution as quickly as possible. If you prefer, you can also contact us directly by phone or WhatsApp at **+1 (954) 850-6116**, and we'll be happy to assist you. We appreciate your patience and look forward to resolving this issue for you. Kind regards, **Perfumes Andrea** Customer Support Team 📧 [[email protected]](mailto:[email protected]) 🌐 [www.perfumesandrea.com](http://www.perfumesandrea.com) 📲 +1 (954) 850-6116

Response from PerfumesandreaAug 2, 2026

Amelia Busch, this is not okay and we're sorry. Three weeks without tracking or a response from us is a failure, and there is no version of this where the blame is on you. Please email us directly at [email protected] with your order number and the last email you sent us — I'll personally track it down today and confirm either a shipment or a full refund within 24 hours. If email doesn't work, call or text us at +1 (954) 870-5996 and ask for the owner. We're a real team in Davie, FL and we want to fix this.

Response from PerfumesandreaAug 2, 2026

Teri White, you're right to be frustrated — two months is inexcusable, and "awaiting item" on USPS means we failed to actually hand the package to the carrier. Please email [email protected] with your order number so I can pull the fulfillment record. We will issue a full refund today AND ship a replacement if you still want the perfume. If you already opened a BBB case, that's fine — we'll cooperate fully. Direct line if you need it: +1 (954) 870-5996.

Response from PerfumesandreaAug 2, 2026

Jeff Hill, I'm sorry — that's not the experience we want anyone to have with a Marly. Even if the bottle was opened, we want to make this right. Please email [email protected] with your order number and a photo of the bottle (specifically the batch code on the bottom) — we'll verify the lot on our end and issue either a refund or a replacement. We source directly through authorized channels and we take authenticity questions very seriously. Give us a chance to fix this.

Response from PerfumesandreaAug 2, 2026

Luxlevjr, "zero communication" is not who we want to be. If you email [email protected] with your order number, I will personally reply within 24 hours with either a tracking update or a full refund — no runaround. We have a real warehouse in Davie, FL and a real team, and a review like yours means something is broken in our support flow. Please give us one chance to make it right.

Response from PerfumesandreaAug 2, 2026

Mike, that's a fulfillment error on us and we own it. Please email [email protected] with your order number and a photo of what arrived vs. what you ordered — we'll ship the correct item at no cost AND you can keep the wrong one. This should have never happened and we'd like to close it out today.

Response from PerfumesandreaAug 2, 2026

Goriana Alexander, authenticity is the single most important promise we make, so this review hurts to read. We source Parfums de Marly through authorized channels — I want to verify the lot codes of the bottles you received. Please email [email protected] with photos of (1) the batch code on the bottom of each bottle, (2) the box code if you still have it. We will re-open the refund conversation and cooperate fully with any independent testing you do. If the bottles are found to be non-authentic, you will get a full refund plus the cost of testing. This is not something we take lightly.

Response from PerfumesandreaAug 2, 2026

Joseph Tocci, I'm sorry — sending the wrong item and then refusing to fix it is not how we operate, and I want to understand what happened on this order specifically. Please email [email protected] with your Amazon order ID and I will personally resolve it: correct item shipped at no cost, or full refund, your choice. Amazon can be a frustrating channel when messages get lost, but that's not an excuse on our end.