alissa M.
Misleading refund and cancellation
My order was canceled and said to be refunded but i didn’t receive ANY refund, nor did i get a reason for the company’s cancellation of my order that I was supposed to receive today.
Response from PerfumesandreaAug 2, 2026
Alissa, if we canceled your order we owe you a refund, period. Please email [email protected] with your order number — the refund will be reprocessed today and you'll receive a confirmation. If it doesn't appear in your account within 5 business days after that, dispute the charge with your card issuer and we'll accept it. Sorry for the confusion; there is no reason it should have taken a Trustpilot review to get this resolved.


