Perfumepur.comReviews of perfumepur.com

Response from Perfumepur.comMay 1, 2026

Thank you for your feedback, and we’re very sorry to hear about the issue you experienced. We understand your frustration, and please allow us to clarify that our request for photos or a short video is not meant to create inconvenience. The purpose of this policy is simply to help us verify the issue and determine the best and fastest solution for you. That said, we understand your situation and have already issued a return label for your order, which was sent to you by email. Please use the label to return the item to us. Once it arrives at our warehouse and is inspected, we will proceed with your refund immediately. We sincerely apologize again for the inconvenience caused and appreciate your understanding.

Response from Perfumepur.comMay 1, 2026

Thank you for your feedback, and we’re really sorry for the confusion and frustration caused. After carefully checking your order, we can confirm that we only received payment for one product, not three. A partial refund was issued on April 13 via PayPal, and we have also sent you a screenshot by email showing these details for full transparency. In most cases, PayPal refunds appear quickly, but sometimes there can be slight delays. We recommend checking your PayPal account or contacting PayPal support if you don’t see it yet. We truly appreciate your patience and understanding. If there’s anything else we can help with, please feel free to reach out to us directly, we’re always here to assist.

Response from Perfumepur.comMay 1, 2026

Thank you for your feedback! We’re sorry for any inconvenience caused regarding the processing time. While we always aim to prepare and ship orders as quickly as possible, there are periods when we experience a higher volume of orders, and processing can take 1-3 business days before dispatch. We appreciate your understanding and will continue working to improve our processing times. If you have any other questions or need assistance, feel free to reach out anytime.