Perfumepur.comReviews of perfumepur.com

Response from Perfumepur.comMay 16, 2026

Thank you for your feedback. We're very sorry to hear about your experience. All of our products are sourced from authorized suppliers, and we completely understand your concern if the fragrance does not seem as expected. In some cases, manufacturers may reformulate fragrances or there may be slight differences between batches, which can affect scent perception. Of course, if you are not satisfied with the product, you may return it in accordance with our return policy for a refund. We sincerely apologize again for the inconvenience and appreciate your feedback.

Response from Perfumepur.comMay 1, 2026

Thank you for your feedback, and we’re very sorry to hear about the issue you experienced. We understand your frustration, and please allow us to clarify that our request for photos or a short video is not meant to create inconvenience. The purpose of this policy is simply to help us verify the issue and determine the best and fastest solution for you. That said, we understand your situation and have already issued a return label for your order, which was sent to you by email. Please use the label to return the item to us. Once it arrives at our warehouse and is inspected, we will proceed with your refund immediately. We sincerely apologize again for the inconvenience caused and appreciate your understanding.

Response from Perfumepur.comMay 1, 2026

Thank you for your feedback, and we’re really sorry for the confusion and frustration caused. After carefully checking your order, we can confirm that we only received payment for one product, not three. A partial refund was issued on April 13 via PayPal, and we have also sent you a screenshot by email showing these details for full transparency. In most cases, PayPal refunds appear quickly, but sometimes there can be slight delays. We recommend checking your PayPal account or contacting PayPal support if you don’t see it yet. We truly appreciate your patience and understanding. If there’s anything else we can help with, please feel free to reach out to us directly, we’re always here to assist.

Response from Perfumepur.comMay 1, 2026

Thank you for your detailed feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. We’d like to clarify that you are absolutely free to return the package using any carrier of your choice, as long as the item safely reaches our warehouse so we can proceed with the refund. Our goal is simply to ensure the return is completed successfully. Regarding the shipping label and requirements, we appreciate you bringing this to our attention. We always aim to follow proper shipping standards and will review this internally to make sure everything is handled correctly. We sincerely apologize again for the inconvenience and appreciate your feedback, as it helps us improve our processes.

Response from Perfumepur.comNov 19, 2025

Thank you for your feedback, and I’m really sorry to hear about your experience. We understand how frustrating delays can be. Regarding the delivery time, most of our U.S. orders are shipped via USPS, and once the package is handed over to the postal service, the delivery process is no longer under our direct control. USPS can occasionally experience delays, but we always do our best to ship orders quickly on our side.

Response from Perfumepur.comSep 22, 2025

Hello, We’re sorry to hear that the sample did not meet your expectations. The sizes of our samples are listed on the product page, but we understand it can sometimes feel smaller than anticipated. As for the scent, fragrance can be very subjective and what may not appeal to one person might be loved by another. We truly appreciate your feedback, as it helps us improve both our product descriptions and customer experience. Best regards, Perfumepur.com Team