Perform BetterReviews of performbetter.com

Response from Perform BetterAug 21, 2023

Hello Pete, Thanks for reaching out, and I apologize as there seem to have been some confusion. In our checkout process, selecting the type of shipping method for your order is located right above the section where your payment is entered, all on the same webpage. Next to each shipping method, there is a cost generated for you to review based on the items ordered. For customers that are local to our Rhode Island warehouse location, we do offer a free pick up option if customers would prefer to go that route. Your review did not include an order number, however, if you would like one of our specialists to help with placing an order or to review your current one, we're always happy to help. Please feel free to contact us via email, phone, or live chat: https://www.performbetter.com/contact-us Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterAug 21, 2023

Hello Zachary, Thanks so much for your order and for reaching out to us. I apologize for the inconvenience regarding the shipping costs. Like many other companies, we are experiencing extremely high freight charges that we are hoping will lower over time. We always strive to provide the most accurate and fair shipping costs on all orders we ship out to our customers. I did review your order and checked with our carriers to confirm the shipping cost, and the rate you received is accurate based on the weight, amount of packages, and ship to location. However, we're always happy to help when we can! I do see that you were able to take advantage of a 15% off promo code, so I'll go ahead and have $15 of your shipping cost refunded back to your original payment method. I'll have our returns department take care of that, and you'll see that refund post back in the next few business days. Going forward, if you ever have any questions about shipping costs, please contact us via email, phone, or live chat and we will be glad to look into your order and review all shipping options to try and save you money when possible! Again, we thank you for your order and if there's anything else I can help you with, please feel free to reach out. Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]