jason B.
the good, the bad, the ugly
I've had a mix of experiences with PB. First, I took a huge hit on the shipping ($450..on a $2,500 order...ouch). I was originally quoted the $450 for shipping, which sucked, but I did it anyways...then got another e-mail saying it would be over $500. I fought that, and they were nice enough to drop it back to $450. All of the equipment came quickly and in great shape...however, one piece I ordered was on back order for 3 months. Then, when it came, it had rust on it. I spoke with another rep. from PB who said they would give me a credit on that piece of equip.... but that was only for the rack ($200...on a $1,500 set), and...the rack is NOT sold separately anyways. So....the reps are friendly and helpful, but the shipping costs and other complications that have come up leave me wondering if I will continue to do business with PB.....just undecided yet.



