Perform BetterReviews of performbetter.com

Response from Perform BetterAug 6, 2018

Hi Eugene, Thank you for reaching out. I was able to look at your order, and I see you worked with our rep Erica through our Live Chat feature. As Erica had explained, we are currently running our Summer Sale on our Perform Better site, which I see you were able to take advantage of. Taking a look at your order, the Free Shipping promotion unfortunately wouldn't have applied since you were ordering heavy and oversized items that are excluded from our free shipping promotions (ie: the bumper plates, dumbbell racks, jam balls...). But again, you did receive the sale pricing on your order. I apologize for any confusion and I hope this helps to clarify. If you have any specific questions regarding this, please feel free to reach out to me, as my contact info is below. As always, we thank you for your business! Marissa Larobina M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterAug 6, 2018

Hello Patricia, Thank you for your feedback. Our goal is to provide our customers with fair and accurate shipping charges for their orders. Ground shipping charges for a contiguous USA order totaling over $75.00 is calculated by 15% of your order total (Example: If the order total is $105.65, then the shipping charge is $15.85). Due to the nature of the products we sell, a lot of which are heavy and over-sized, we've found that using this method typically comes back with an accurate shipping charge. However, in some rare cases, it may not be as accurate. We're always happy and willing to work with our customers; If we're able to bring the shipping cost down, we will - just as we did for your order. I hope this helps to clarify, and I do apologize for any inconvenience. If you have any specific questions regarding this, please feel free to reach out to me, as my contact info is below. As always, we thank you for your business! Marissa Larobina M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]