Perform BetterReviews of performbetter.com

Response from Perform BetterAug 23, 2018

Hello Christine, Thank you for your feedback, and I can certainly bring this suggestion to our Web Manager. Due to the nature of the products we sell (a lot of which are heavy and over-sized), and with some shipping services not being available to Alaska, leaving the shipping calculation up to a website can lead to inaccuracies. When shipping non-contiguous USA orders, we've found that having one of our specialists manually calculate the shipping helps to give the most accurate shipping costs for our customers. This is way we include that disclosure that we would contact our customers after we receive the order for shipping approval. I hope this helps to clarify. If you have any specific questions regarding this, please feel free to reach out to me, as my contact info is below. Marissa Larobina M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterAug 23, 2018

Hello Alexis, Thank you for your feedback. On our Perform Better website, we're running our Summer Sale on select items - due to that, we don't have any promotional codes active right now. Taking a look at your order, the item you had purchased is part of that sale, so you did take advantage of that. Our goal is to provide our customers with fair and accurate shipping charges for their orders. Ground shipping charges for a contiguous USA order totaling over $75.00 is calculated by 15% of your order total (Example: If the order total is $105.65, then the shipping charge is $15.85). Due to the nature of the products we sell, a lot of which are heavy and over-sized, we've found that using this method typically comes back with an accurate shipping charge. That said, we're always happy and willing to work with our customers. To help, I'm happy have half of the $21 shipping cost credited back to you. If you have any specific questions regarding this, please feel free to reach out to me, as my contact info is below. As always, we thank you for your business! Marissa Larobina M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]