Perform BetterReviews of performbetter.com

Response from Perform BetterOct 22, 2020

Hi Jahayra, Thank you so much for choosing Perform Better! We look forward to working with you to make your dream of a full rack come true! Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterOct 22, 2020

Hi Nola, We appreciate the feedback! I'm glad we were able to quickly resolve the issue you were experiencing. Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterOct 21, 2020

Hi George, Thank you for contacting us. I do understand your frustration and I'd like to apologize. We did send you an email notification on 10/4 explaining that the item was on backorder until 10/20. Our shipment ran into an unexpected delay and is now expected to arrive here on Friday 10/23. I will personally monitor your order and be sure to update you should anything change. Regarding payment for the order, we do not charge for items until they've shipped out. You may have seen a pre-authorization when your order was placed which is just the banks communicating to verify funds are available. We do not actually withdraw any funds until the order ships. Again, I'd like to apologize for any miscommunication or confusion on our part. I will send you a quick email to follow up just incase you miss this response! Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterOct 21, 2020

Hi Devin, Thank you very much for the feedback. My apologies for the difficulties experienced on our website. We are always working to make improvements so I will be sure to pass this along to our web team. Your order is shipping out today so you can expect to receive it on Monday! Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterOct 19, 2020

Hi Edward, Thanks for reaching out. I apologize for the inconvenience you experienced. Our website does not automatically default to free ground shipping at the checkout screen because we offer a ton of shipping methods and give our customers the option to choose. As long as the "free ground shipping" method is selected at the checkout screen prior to finalizing the order, the shipping fee is waived. If, for any reason, a customer of ours had overlooked that, we would be more than happy to fix it once it came through on our end! If we're offering a promo, we sure will stand by it! Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterOct 19, 2020

Hi Kim, Thank you very much for the 5-star rating as well as your feedback! Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]