customer
I was interrupted in placing order as a…
I was interrupted in placing order as a Guest. I had gotten to the point of putting in my personal information after selecting the item. When I got back to this task and filled in the credit card information and hit the COMPLETE button I was taken back to the Login Screen, the starting point. I had no idea if my order was completed or not. No nice user message that my order session had timed out. After trying to get a chat responded to - which turned out to offline after I started the chat, I figured I should just try it all again - without any delays on my end. I did this and the order was processed. Since I did not get any PROCESSING screen changes on my first attempt I am pretty sure my first order did not go through. It would have been a better online shopping experience if I had gotten a order time out message.



