Biomom
The ordering process was very smooth, BUT...
The ordering process was very smooth but the product was not what I expected. I called customer support and spoke to a very kind woman who was a big help - or so I thought. She advised that I purchase the correct product and she would send a return ticket so I could return and be credited for the first purchase. But it never came. This was likely a simple mistake, but now I need to call again, explain the situation and hopefully get it resolved. Update: I called and they gave me the return info. Just bumped it up to a 4.