Gwendolyn
Help desk
Quick, efficient, knowledgeable, and courteous service

Functional training & rehab equipment and training info covering balance and stabilization, plyometrics, speed and agility, strength and conditioning, body weight training and more!SHOP OUR WEBSITEUPCOMING SEMINARSTRAINING ZONEFACILITY DESIGN
Perform Better (performbetter.com) has 6,839 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Personal Care · West Warwick, Rhode Island
Excellent
Personal Care · Coventry, Rhode Island
Bad

Personal Care · Orlando, Florida
Excellent

Personal Care · Grants Pass, Oregon
Excellent
6,839 approved reviews, newest moderated first
Gwendolyn
Quick, efficient, knowledgeable, and courteous service
customer
Having submitted credit card information as well as shipping/billing addresses I received an order number, but have now received another email saying items are still in the card. Very frustrating and confusing!
Response from Perform BetterApr 22, 2021
Hi Natalie, Thanks for reaching out! My apologies- it seems as though that email was sent in error. Your order was received, processed and is shipping out to you today! If your cart is still showing items, please feel free to delete them. If you have any other questions or concerns, please don't hesitate to contact me directly! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]
Dustin B.
Perform Better is a top fitness company with great customer service. I will come back again and again to buy equipment from PB!
Response from Perform BetterApr 22, 2021
Hi Dustin, Thank you so much for taking the time to leave your feedback - it's much appreciated! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]
JC
Perform Better is a respected company in the industry, and I have purchased products for my home gym and my athletes on a few occasions. Their products have never let me down. The website is easy to navigate. Their selection and variety are widespread, and they pretty much have everything at a competitive and fair price. They are running a deal currently for free shipping on qualifying orders, so that was a nice bonus.
Response from Perform BetterApr 22, 2021
Hi JC, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]
customer
Purchased the 8kg kettlebell, product is of great quality. Has good weight distribution, comfortable handles, and a comfortable bell shape for the racked position. Shipping was much faster than expected!
Arnold R.
I ordered 1 mini band yellow on April 12 2021. Delivery was originally scheduled for Saturday, APRIL 17,2021.I received it April 20,2021. One small mini band cost $2.50 and you have the audacity to charge $12.84 as shipping and handling was $9.95 what a joke. Instead of putting the small band in an envelope and mailing it it came in a huge package with your catalogue (which is large) of Perform Better Products, I never asked for nor wanted your stupid catalogue. I ordered one little yellow mini band and this was a complete rip off and when I received your not wanted catalogue it went from the large shipping package into my trash! What a horrible experience. I will tell my Physical Therapist of my experience as they use some of your products. My advice is stay away from this company.
Response from Perform BetterApr 21, 2021
Hi Arnold, Thanks for reaching out. First, I'd like to apologize if you were unhappy with your recent experience. If there is ever any concern regarding online shipping rates, it is best to give us a call so we can discuss other shipping options, beforehand. Our website automatically charges a flat rate of $9.95 on any order under $75.00 as UPS/Fedex charge a flat rate of $9.95, no matter the weight and/or distance traveled. We shipped the order on 4/13 with transit time from Rhode Island to California being 5 business days. I will follow up personally to see what we can do to make this experience better for you. In the meantime, if there is anything else I can help with, please feel free to contact me directly. Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]
customer
Chat box would not close, obscuring site page during order process.
Krissy M.
Ordered a variety of mini bands and some double resistance bands. They arrived sooner than expected. Great quality and service. Easy to use website and every item you would need for a business or home gym.