Perform BetterReviews of performbetter.com

timely processing of my order and product is meeting my expectations

I tried twice to use PayPal and the window after finishing entering the PayPal info never fully rendered (this was the PerformBetter screen). I was stuck on a blank screen and couldn’t complete the transaction. After it failed the second time, I went through a 3rd round of entering all my personal info and used a credit card (which I was trying to avoid w PayPal) and it worked.

Great, fast and easy service

Love using the Mini bands for a workout. Immediate workout with the smaller size... really great to use in a small space where you don't have a lot of ability to move.

I purchased the "Black Exercise Wheel". The wheel is great. But I have a serious suggestion to "Perform Better". You need to send clear assembly instructions to your customers. The assembly itself is simple but challenging. Inserting the rubber handles is not easy. It took me lots of force and time to do the first one. For the second handle I smeared soap on the bar and then the assembly was really a matter of few minutes. Therefore, please instruct your clients to smear dry soap on the metal bar so inserting the rubber handles will be smooth and easy!

I called and left a message to have help with my order did not get a call back

Temporary Surcharges and taxing it! We have all been impacted by COVID-19, it seems that many businesses (including Perform Better) are taking advantage of the situation. Not only is there a "Temporary Surcharge" but they tax you on top of that. Just adjust your prices accordingly or state a flat rate for the surcharge (e.g. +$5 to all orders regardless of price) instead of having this floating/ percentage of a surcharge. As a business owner I understand increased costs of operations but it is disappointing to see those who are taking advantage of COVID-19.

I received everything I ordered in a timely manner.