Goodbye
Waited all day yesterday for a…
Waited all day yesterday for a confirmed delivery appointment that I needed to sign for. Dont know why. Never received any notification that my order was stuck in Michigan. Years ago I had a poor experience with Perform Better and swore to never use them again. I gave them another try because they are the only place I found on the interwebs that sells 37.5, 42.5 and 47.5 pound dumbbells. I was offered a $100 gift card for the inconvenience. so I can deal with your services again? Not interested.
Response from Perform BetterApr 11, 2022
Hello Chris, I do apologize for the inconvenience you've experienced with the delivery of your order. Due to the weight of the shipment, we determined it would be more appropriate to ship the order with a freight company. And, due to the nature of the equipment we sell (heavy, oversized, etc.), this is a determination we must make daily on all orders. Unfortunately, whether shipping standard ground service or freight, once the shipment leaves our warehouse, we are no longer in control of the shipment progress. What occurred regarding your delivery is certainly not the norm. It does looks like our team assisted you with correcting the delivery issue, and your order was received after the initial delay. Again, we do apologize for the inconvenience and frustration the delivery of your order had caused. Sincerely, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]