Perform BetterReviews of performbetter.com

Response from Perform BetterApr 4, 2023

Hello Byron, Thank you so much for your recent order, and we're certainly happy to help correct this issue for you. I'll reach out to you separately to go over more details. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterApr 3, 2023

Hello Susan, Thank you for your recent order, and I apologize for the issues you've experienced with your recent order. We're always happy to help and can certainly work to correct this for you. I'll reach out separately to you to go over more details. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterMar 20, 2023

Hi Ronnie, Thanks for your message, and your recent order! I see that you had ordered a Single Leg Squat Stand, which due to it's weight, is considered and oversized item for shipping. When the "pick-up at warehouse" option is selected at check out, the order is then reviewed by our team when received. All shipping charges and oversized item fees are then removed from the order, so you would then be charged for just the items you ordered at the time you picked up. For your order, I'm happy to have the additional $25 oversized fee refunded to you for this confusion. I'll have our returns team put that refund through back to your PayPal account that was used originally. If you ever have questions or would like to place a future pick up order, please don't hesitate to reach out to our reps directly as we're always happy to help. Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]