Mary C.
Owner called me without my permission to check on sign up status
Started to sign up for an account but wasn't sure if this company provided services for my needs so I stopped. Somehow the owner got my information off his website even though I didn't complete the sign-up and decided to call me to see why I didn't finish signing up. It felt a bit creepy and invasive. I understand he may want to get more business and overcome client objections, but I never gave him permission to call me. Considering he has access to sensitive informational databases, calling me to find out why I stopped the sign-up process felt uncomfortable to me.
Response from Perfect Fit Background ChecksMar 11, 2024
I regret to hear that you had an uncomfortable experience, and given our industry I understand why you feel the way you do. In case it's comforting to know, I only had your information because you shared your contact information with us in the first stage of your account registration. As discussed during our phone conversation, we're bound by federal law (the Fair Credit Reporting Act) and thus can't access any data without the subject's written consent. As you were looking to complete a check without the subject's consent, I hope the advice I shared about consumer-grade background check companies that aren't required to comply with the FCRA was helpful for your needs. While yes, we are a for-profit business, our primary strategy in winning business is to offer unrivaled service with integrity. Privacy is extremely important to me and an integral part of how we operate Perfect Fit. We all have our own experiences, and by sharing them publicly it helps keep folks accountable. Thank you for taking the time to share your experience to contribute to the important role that reviews play in encouraging good business practices! Best, Travis Reiter, Owner