Perfect CircuitReviews of perfectcircuit.com

I bought a used Intellijel 7U Performance case from Perfect Circuit in late June. It arrived without a power supply. Wrote Perfect Circuit. They sent a replacement power supply via USPS, the slowest possible shipping option. Took a week to get here. Plugged it in and it is a counterfeit (blue LED, all Mean Wells have green LED). It makes a crazy sound, smells like ozone, and completely fails to power the skiff. I'm lucky it didn't fry $4000 worth of modules. Wrote Perfect Circuit. Nigel says, yeah, sorry, how about a complete refund? Now I have to send back the case and the power supply (I don't know 100% if it is the PS or the case since I can't test the case). Wasted three weeks, and now have to figure out how to package this junk up – the Intellijel case is big – drive to a FedEx location, and get it shipped back to Perfect Circuit. Meanwhile, I got 23 modules sitting on my desk with no where to put them (I sold the old case to finance this one). No consideration for the time wasted or alternate ways to fix the problem. No urgency. Incredibly disappointing.

I've purchased from Perfect Circuit many times directly and through Reverb. They have the best selection of some really neat and unique equipment at reasonable prices. But when you have a problem they are ridiculously bad. Their customer service is slow and they do everything they possible can to avoid giving you a refund. You need to prod them to respond to your emails. They make excuses. They give you a couple of unacceptable options and tell you why they can't refund you. But after demanding a refund several times they magically find a way to refund you. Completely unprofessional and unethical enough for me to suggest that you shop anywhere else.

Perfect circuit has some of the slowest processing times for shipments, lackluster delivery, inconsistent customer service and nearly 75% of their catalog is all *preorder* status. I wanted to refrain from using the big box companies like Sweetwater but the fact of the matter is, they're simply better in all facets. Truly disappointing.

I was in the store recently and there were two customer service guys behind the counter. One with long hair and one with short hair. The short haired guy didn't do anything outright "wrong" but the vibe was not that great in the store. I had my mask on for most of the time but at one point I took a photo in front of a modular and took it off , but it was how he said it "Hey, can you put your mask back on!?" It was the tone of it. As a customer it doesnt really matter if I received his tone wrong. It's what a customer comes away with that matters. It's a shame because ths store has the coolest merhandise ever. A great store let down by less than great vibe.(atmosphere)