Ariel G.
I ordered a 3-month supply of this…
I ordered a 3-month supply of this product, but the delivery driver left it in direct sunlight. I provided CCTV footage as evidence, and the company agreed to send a replacement. Unfortunately, the replacement was also left in direct sunlight instead of being placed in the shaded area, despite there being a suitable shaded location available. As a result, I no longer have confidence in the condition of the product and requested to return it for a full refund. However, customer support only offered a 15% partial refund and then stopped responding to my messages. The issue was caused by the company's delivery process, not by us. After waiting for a resolution and experiencing the same problem twice, I find it unreasonable that I am expected to bear the loss. Very disappointing customer service and a frustrating experience overall
Response from PeptonixJun 12, 2026
We’re sorry to hear you were disappointed with your experience. To clarify, while the package was unfortunately placed in direct sunlight by the courier, our products are formulated to remain stable during normal shipping conditions and short-term temperature exposure. The product was not rendered unusable or unsafe as a result. That said we still chose to send a complimentary replacement and a partial refund as a gesture of goodwill, free of charge, which is difficult as a small business.