Pepper + VetiverReviews of pepperandvetiver.com

Received my item damaged. Sent photos 11/18 2023 same day I received. All I keep getting back is automated emails. Stating they are a small company and I’ll hear something soon. Guess what? Still waiting. Buyer beware. Horrible customer service.

Stay away from this company horrible service. I mailed my item back to them for exchange exactly as instructed and they have ghosted me in terms of a store credit or refund. I don’t have the time to include my documentation. At this point they have stolen my money.

Terrible customer service. Many automated emails promising timely communication and returns - STAY AWAY. Here is just some of my experience Summary below: Feb. 6, 2023 - Order the Ophelia Greek Salt + Pepper Shakers April 12.2023 - Finally receive them! April 30, 2023 - Email requesting a return, as they do not work - get an automated email saying "we are working on our returns system to make the process more seamless....DO NOT BE CONCERNED ABOUT THE RETURN DATE AS IT IS EXTENDED TO ACCOMMODATE THE DELAY ON OUR END" June 30, 2023 - Email again - got a response (!!!!!) They say that you all can process a REFUND!!!!! June 30, 2023 - Get the return label sent to me July 12, 2023 -- Return received, expect 5-7 days for a refund July 31, 2023 - follow up on my part asking where the refund is at it has been more than 5-7 days August 1, 2023 - following up again August 2, 2023 - following up again August 4, 2023 - following up again They are telling me now that they cannot refund my money (even though they have copies of all emails from them, promising a return) and only can do store credit. This place needs to shut down.