PeopleLikeClearwater.comReviews of peoplelikeclearwater.com

First let me say I completely understand how covid might have impacted a manufacture. However placing on order on April 22nd I was given an anticipated delivery date of May 11th and never heard another thing from Clearwater. After hearing nothing from Clearwater (other than their automated order confirmation email) I contacted them on May 4th and was told the manufacture most likely won't ship for 8-10 weeks. Horrible bait and switch by Clearwater they should tell customers this BEFORE, DURING and AFTER the order! UPDATE - Per Clearwater payment is taken at point of sale so shipping delay or not YOU ARE CHARGED!

Received spa in decent time. Set it up. Filled it. Put in chemicals, plugged it in. NOTHING! tried everything. Called Clearwater and talked to them. They sent me to the manufacturer and been getting a run around. So now i have a spa sitting in my yard to just look at. Waste of money. Manufacturers aren't helping their customers. Blaming it on covid. But they took my money quick enough.

Received our hot tub on 12/19, filled it and turned it on and the jets won’t work. Reached out to Clearwater and we were told to contact the manufacturer. My husband has spent over 84 hours trying to get this to work. Contacted Clearwater as we are still in the 30 day return period. They said we couldn’t return it because it doesn’t work!! Are you serious? You can sell a hot tub that doesn’t work but won’t stand true to your word?

Unimpressed. Purchased “blemished” hot tub which was supposed to be in full working order. Hot tub arrived and wouldn’t heat fully. Company directed me directly to Aquarest and took no responsibility for spa that arrived in non-working order (site says spa was tested and fully functional... it wasn’t). The company passed the buck to the manufacturer who only provided support by makings suggestions on how to fix it ourselves none of which worked. We’ve tried all suggestions and now stuck with a hot tub that kind of works. I’m going to have to hire someone to diagnose and fix it with no reimbursement. I can see how this could make sense if the product stopped working a month after purchase, but it never worked. I saw no desire from the company to Take responsibility to fix an issue that stemmed from them sending me a defective non-functioning product. Really? I wouldn’t trust this company. They will sell you a defective product and then leave you out in the cold (literally) as they tell you it isn’t their problem.

Poor communication within the company, pulled my credit after I reached out on live chat with I believe Cathy to cancel my app because I decided i wanted to go through my own credit union. Cathy assured me my app would be canceled and credit would not be pulled. When I reached out to Mindy on live chat she said the paper work must have got mixed up, unorganized and poor communication will buy a hot tub somewhere else !!

Poor customer service. The spa is great. It is everything I expected, be sure and get the upgrade to 240V and pay to have it wired. The service however has much room for improvement. At the time of order I was told to expect delivery within a eight day range. about 5 days into it I checked on it and was told sorry our date calculator was wrong. it is not going to ship for another 11 days. It did ship sooner than that, but having to deal with the delivery people on my own was a mess. Customer service is them checking on my question and reporting back, not turning me over to a third party that I had no contract with. Took 5 calls to the delivery folks after the spa sat within an hour of my home for 5 days.

With my cabin a mere 2 hours from their warehouse I would have expected the process to be simple. It was NOT. Despite charging me a delivery fee: they could not deliver to us. Then to access a 10% restocking fee to items that NEVER left their warehouse is ludicrous. With the order's special instructions reflecting do not ship to cabin without calling owner. They did anyway by US postal service mailing the cover for the spa they couldn't deliver which I then had to make arrangements to ship back to them. More than THREE WEEKS have passed and they have STILL not processed the refund. Their lack of customer service and accountability is INEXCUSABLE. Save yourself a lot of aggravation and just order somewhere else that IS reliable.

I bought a hot tub from them Clearwater Tennessee, based on reviews and price. I have had nothing but problems with my hot tub leaking. The store blames manufacturer and manufacturer blames store. Neither one has helped and said I should've bought the warranty. They don't return phone calls and told me off with a nice accent at least. I should've bought local. These are not good people!!! They do not stand behind their products. My hot tub leaks like a sieve and I have to constantly put water into it almost daily. I can't leave over night for fear it will go too low and freeze. The lady said I must have broken it when I took the filter off. There's only one way to take a filter off that I know of. Manufacturer said the part that came off my tub with the filter shouldn't have come off. I agree , and it wasn't my fault. But they take no responsibility, no help or concerns. I have been on my own! Shame shame shame!!!