PeopleLikeClearwater.comReviews of peoplelikeclearwater.com

I purchased a spa from ClearWater, and was charged on April 3. We signed for the spa when it arrived a few weeks later. We unwrapped it a couple of days after that, and to our dismay it had forklift damage. No we didn’t unwrap it when it was delivered, because we needed to move it to the location it was going to be placed. However, who would think a tightly wrapped hot tub had forklift damage?? Clearwater will not give us a discount on the damaged spa, as they say all they did was sold it. They can’t file a claim with delivery, because it wasn’t noted when delivered. And the manufacturer will only send a patch kit, if I void the whole warranty. All of it sounds quite sketchy to me. Not to mention, I just got a response today, from an email I sent 6/16. Their customer service stinks and obviously there’s a huge integrity issue somewhere between my purchase and it being delivered. Love how no one wants to stand behind their product and it’s all my fault, because I didn’t thoroughly inspect it. We aren’t talking a small purchase here, we are talking almost $4,000!! But what do they care? They got their money!! They did send me a few free chemicals, but that isn’t even a drop in the bucket for what we spent! So if you purchase, be cautious and careful...because there’s a HUGE trust issue somewhere!!

We are still waiting for our hot tub! Ordered April 28th under the given info it would arrive May 20th to May 27th...then jumped to June 1-8 and NOW it might ship June 28th! This was NOT part of the purchase we agreed to! Extremely disappointed!

I am so frustrated .. I have called your number hundreds of times and left messages need to change something on my order before it’s to late... please return my call this is unacceptable or let me know how i can cancel. Order #23239

Ordered spa on 4/22/20 with delivery date of 5/11/20. No customer service no updates. I was charged for the spa but still have not received as of 6/2/20 and you cannot get anyone at the company to answer the phone or email. Stay away.

Purchased on 4/22, received notification that it shipped 4/30, great! I wait patiently understanding that there may be delays because of covid-19 but a month passes and nothing. I followup on 5/20 and am told it's strange that I haven't received it yet and that I should call Echo (their 3rd party logistics provider). I call and am told the spa is lost or at least they don't know where it is. I'm told that they would call me back (they don't). I let People Like Clearwater know this in an email and get no response. I call Echo two more times over the course of 10 days and get the same response. They don't know where it is and they will call me back but never actually call back. I email People Like Clearwater several times and get no response. I call and am told "management is working on it." It's now been 11 days and all I know is that the original shipment is lost and I have no commitment to ship another one or even offer a refund. It should not take a month to identify the lost shipment (Echo) or 11 days (People Like Clearwater) to come up with a solution. The lack of customer support is very disappointing and disturbing.

It's now been 10 days since I ordered my chemicals, nothing, notta, zilch. No follow up, no estimate shipping date, no nothing. This will be last time I order with this company. And I dont want to hear anything about the corona virus, takes 30 seconds to send email, or 2 minutes to update website saying we suck, we dont understand customer service and we really dont care what you as the customer think.

From day one the customer service has been very disappointing. The shipping is an "estimate" so my hot tub arrived 13 days after the last day of the deliver by date. Multiple emails and chat sessions with no results. I was lied to on more than one occasion about the status of my order. Asked at least 5 times to speak with a manager and was told it was forwarded. No one ever called me back. Spa arrived yesterday with damages and now it is leaking. No response to my email about that this morning. I do not recommend this company. They are more concerned with taking orders than fulfilling them in a timely manner and providing basic customer service.

Order placed April 22 and payment was taken at that time. ZERO communication from clearwater regarding the order or shipping. Multiple emails sat un-responded to. Several phone calls ignored. Sat on hold for 45 minutes and was told I would get a call back... still waiting. Horrible service, misleading advertising about shipping. AVOID!!!! Hopefully they will ship the order ASAP, as expedited as possible and I will not have to cancel the order and dispute the already charged money.