PeopleLikeClearwater.comReviews of peoplelikeclearwater.com

very helpful with accurate info

Great to work with. I had an issue with my spa and they took care of it right away. Always available to answer my questions.

Ordered online with no issues. I had reservations doing everything online for such a large purchase, but called them a couple days later to confirm. They were on top of it and the hot tub actually showed up earlier than they said it would. I would order from Clearwater again with no reservation. Jason

Good product. We love our spa. Really good service. Every thing about the spa that you see on the website Is exactly what you get.

Nothing like regular spa time! We ordered an Aqua Rest 2-person spa from Clearwater. This unit is 160 gallons and triangular in shape. It arrived in the amount of time my sales advisor indicated and I took delivery at the curb. It was very easy to set up and fill. It only took two days to come up to operating temperature, and we used it as soon as it was ready. The first two uses went well, but then the pump began behaving oddly. I would pulse on the high speed setting. I called customer service and they began troubleshooting with me over the phone. Justin N. asked if I was familiar with hand tools (I am), then proceeded to instruct me on what needed to be checked and how to do it. I went through the controller settings as instructed and no issue was found there. I was sent a replacement controller, which I immediately installed and which failed to correct the problem. Next to replace was the main control unit, which also did not correct the problem. Last was the pump and motor. VOILA! Issue corrected. So with all of this work and time without a functioning, brand-new spa, you are probably wondering why I am leaving a 5-star review. Here is why: customer service. Justin first determined if I had the tools and skill to do the work myself (as long as you know what the pointy end of a Phillips-head screwdriver is used for, you have enough skill to do this job). Then, and this is the important part, THEY PAID ME TO DO MY OWN WORK!!! Seriously, they sent me a check just as if they would have had to pay a third party to do the warranty repair work. Even though I had to wait a while to begin using my spa regularly, wait to receive each part needed to correctly diagnose and correct my spa's issue, and get my hands dirty I will still choose to purchase from Clearwater again in the future. Did I mention the price of the spa? All the bells and whistles for this model, and just over $2,400 delivered! Do your homework, look at your budget, and then make your spa purchase. If customer support is important to you - it most certainly is for me - then choose Clearwater.

I purchased directly from website. Staff answered my questions prior to completing the purchase. Description was excellent considering I never saw one in person. I have looked at some others after my purchase and still love mine the best. Recommended to anyone who asks about spa tubs.

I saved $2300 on my 6 person AquaRest spa from Clearwater over my local dealer. They even emailed me the electrical specs & manual before the spa arrived so that I could install all needed wiring to make it an easy plug & play install.

I have never felt so confident about making a purchase. Everyone was extremely knowledgeable, friendly and courteous. Would definitely purchase from Clearwater again!!!