Penn MedicineReviews of pennmedicine.org

Our first appointment in orthopaedics was cancelled with no explanation; the next appointment was three months out! We arrived for our appointment and waited 75 minutes until we asked to see a manager. Manager Lindsay entered our room. She said she had no idea how much longer of a wait to see the doctor. She also had no idea why our first appointment had been cancelled. When we asked her why our appointment was 75 minutes plus…, she said “there were issues.” Obviously, the manager has no idea what is going on! We left and will never return!

My daughter has CF and has to wait 8 hours in emergency with other people who have an illness that could compromise her health and safety!! We were told that she wouldn’t have to wait after the hospital across the street was finished,she will suffer at home until her lung function gets so bad she can’t even breathe!! I understand all people need medical attention but her illness is chronic and progressive with about 4 month long stays a year…. Shame she out aged chop they were great. Penn sucks makes me want to go postal

Use your hard earned money anywhere else but not Penn Medicine. Call center staff is garbage and they are probably the most ignorant people you’re going to talk to. You have a referral from your family doctor who is Penn Medicine. You have test results from Penn Medicine. You call to book a specialist visit within Penn Medicine since you are referred from a Pen Medicine associate. The dumb person on the other side of the phone will answer - you need to confirm the diagnosis somewhere else and then come to us??!!! So basically I need to go to another specialist outside Penn. Confirm the diagnosis and then go back to call these DMF so I can give some money to them for telling me if the what someone else told me already. And unfortunately this is not my first bad experience. Hire based on ability to perform not just because they breathe.

1 star because 0 is not an option. Avoid this organization. If you are over charged, for whatever reason, dont ever expect to get your money back. I had a previously paid claim revised by my ins co several months later, reducing both their portion and mine. They will not credit me the over billed amount but they are billing me the new reduced amount! Their CSRs will also not transfer me to a manager but when one finally agreed, I was disconnected while holding. I've emailed the department head, no response. Did get a phone call back after 6 or so requests, but it went to voicemail and the caller did not leave their name or any way to reach them directly. No wonder they have an F rating from BBB who says they do not respond to complaints. Now going to State Attorney General to see what they can do. Will look for other places to review online as well, to prevent others from being robbed. Update: almost three months later they finally resolved the issue. May be due to this review, or the appeal I made to my credit card company, I don't know. At any rate, they may have now earned the one star.

I would avoid this home hospice provider at all costs. The management is terrible, understaffe, annd uncaring. Although they have Penn in the name, nothing about the care we received at home was in any way representative of what we would expect from HUP. We were lied to by the recruiting nurses, promised 24/7 access by phone, nursing care and medication management. We received none of it. Their primary goal was to get my mother on hospice so that they could bill Medicare. No one wanted to listen to our calls of complaint that no staff had come to help change her, or review her medication. My mother spent her final days with bedsores and in agony. It was a horrible experience with her writhing and crying with no one to help us with her pain and our anguish. When my mother finally passed it was hours before anyone even called us back. We ended up having to call the police for pronouncement. This place should really be shut down. I would check other reviews online and you will see that this is typical of their unresponsive service. We should never have put her in Penn’s home hospice. She passed two days after arriving home. We should have let her pass peacefully in the hospital where she would have had a humane death. Please do not let them care for your loved one. Doire research than we did.

I'll be completely honest, I love the doctors, when I can see them. Which is never. I had an autoimmune flare 3 weeks ago, terrible almost lost my eye sight, couldn't get in to see the doctor. My child had utilized, couldn't get in to see the doctor. Infection of the toe, couldn't get in to see the doctor. We've been exclusively using urgent care for a year because we can't get appointments. This is unsustainable. Sick people need doctors. Why do I pay for health care? Why should I stick with you guys?

Every human being has the right to be included in their healthcare decisions regarding their care and communicated in a way they can understand. A loved one's plan was for physical, occupational and speech therapy and was expected to make near a full recovery. Additionally, was medically stable and not terminal. Sadly, an unnecessary hospice referral was initiated for Penn Medicine Hospice. She did not want hospice. How is this possible? The plan was for therapy through a different homecare company who knew her, not Penn. This was well documented. Penn social work and COSA dismissed my concerns regarding discharge plan was for therapy not hospice. Additionally, I had concerns regarding visitor restrictions and isolation. I did inform law enforcement who did a wellness check as recommended by primary doctor. Our loved one was making significant progress until hospice was started. I always advocated for her to receive an optimal level of care to promote independence and accompanied her to appointments. Requests to reverse hospice were unsuccessful, despite primary doctor sending a new referral for therapy to a different homecare company who knew her. Sadly, she passed away shortly after hospice was initiated. The phone call description I received, was that she passed away not peacefully and suffered. Heartbreaking, and Horrific circumstances. I have many unanswered questions regarding how someone who was doing so well suddenly regressed immediately after hospice. Our loved one had many fulfilling years left to enjoy. It was not her time. Our family is devastated. I do not recommend Penn Medicine Hospice, 150 Monument Rd. STE 300, Bala Cynwyd, PA 19004.

On the night of March 9th, a young woman found herself in a severe psychotic state under the care of Penn Medicine Princeton Health. Her father arrived on March 9th. Later that evening, around 7:40 PM, John left the hospital to check out of a hotel in New York City with plans to move to a hotel closer to the hospital the following day. At approximately 10:30 PM, the staff contacted her father instructing him to pick his daughter up immediately or she would be released. Despite explanations of the young woman's psychosis and her need for continued care, the staff insisted on discharging her because she was over 18 and expressed a desire to leave. Her father begged the hospital staff not to discharge her and even offered to arrange and pay for an ambulance to transfer her to a psychiatric hospital. This request was denied. They released her at midnight on a dangerous street in a psychotic state. He took an Uber to the hospital and was shocked to see his daughter was discharged with a gaping wound that hadn't been cleaned or bandaged. John learned that she fell at the hospital, and no one was willing to clean or care for her wound. Here's the email he wrote to Penn Medicine Princeton Health. No one will meet with him. "My daughter was in severe psychosis with hallucinations, missing from family for a few days, and then was sent to your affiliated Hospital by Princeton police. She had a fall in the hospital premises when she ran away to the Ambulance area as she was scared in the new environment. Timidity is not uncommon for patients with psychosis. The manager of the emergency department forcefully released her at midnight (less than 12 hours after the police sent her) without any treatment for her psychosis and without covering her wound that was bleeding. The hospital’s report implies that she was released to the outside without a family member. The doctor was hesitant I could feel from the phone call to her before the release of my daughter, but the manager overrode the doctor. It could be that the hospital failed to confirm her insurance and feared a financial loss. One can only guess the manager's motive, but the above facts are facts. On the next day, my daughter was taken to another hospital by police and was subsequently treated at psychiatric hospitals for over 4 months. A few days after my daughter got forcefully released by your affiliated hospital, I wrote a complaint to the hospital demanding an investigation. The hospital came back with a report filled with lies. I sent my evidence to refute the lies, but the management, including the hospital's CEO, did nothing but stand by the lies. I then complained to the president of the University of Pennsylvania, which owns the hospital. Surprisingly, I only got a standardized reply without specific discussions on the incident. All replies, in essence, stood with the lies in the report. A year after the incident, I still feel so angry about the administrators who provided cover for the liar in the Hospital who can continue to make arbitrary bad decisions about patients." His story echoes a lot of families' experiences. He can send you all the documentation you need