pennie.comReviews of pennie.com

If I could give it 0 star I would. First the website doesn't provide clear instruction in their application workflow. If no qualified event, then what? I ended up spending time waiting and then called them on 8/12 (off course, waiting time was long too). I got an answer "You need to re-submit my tax return with REV-1882 and you will get an Access code to purse coverage". I did and waited.. 40+ days passed, I called on 9/25, then was told, "I apologized, the previous rep didn't give you clear instruction, after you submit your tax return, you need to fill out the SEP attestation form that you can download online and email to them. I did. 5 days passed. I raised a ticket about the access code and the ticket was immedaited closed "resolved" with an answer "you are confused. you need to file out the form"... appaarently. woever handle the case (1) can't read... I specifically say, I did file out the form and email to the email address I was given", (2) Gaslighter.... Which part I am confused...and where is the customer courtesy or customer training?

Waste of time. This is a third party app that links you to lenders once you enter your info. I’ve been paying my bills on time for 5 years and have close to 700 credit score yet they match me to high interest, need collateral to qualify. This is bs. Don’t waste people time with false advertising

Horrible customer service, cannot confirm insurance or provide answers to simple questions. You will have to do all the work yourself.

Called, took forever to connect after a bunch of "press 1 for..." and then having to enter like 5 pieces of sensitive information before even getting to a representative... All that just to connect with an agent that sounded completely underwater. Literally, couldn't understand a single word they said. Everything was muffled to a wildly unprofessional extent. If that was the way they've been calling customers of Pennie, I have NO idea why they haven't been fired or corrected yet. After flat-out telling them multiple times I couldn't understand a single word, I eventually thought I got them to agree to have someone call me back. I hung up, waiting for a call back, but nothing. 15 minutes later, a voicemail pops up, no ring, no notification, no missed call in my call log, just a voicemail that got pushed through from them saying they tried to call me back, but I didn't answer it. Not sure what kind of games Pennie is playing, but this was just an absolute waste of my time to even ATTEMPT to connect with their customer service. It was so bizarre, quite literally the lowest-quality customer service call of my life so far.

I have never interacted with a more incompetent group than Pennie and IBX. They can't do anything you need. Will leave you with no coverage after theyve taken everything they can. Absolute joke of tax payer money. Work with a broker so you don't have to deal with this monstrosity of a cluster.