rokuro
dissapointing customer support
I ordered a rod and reel from Penn, which shipped promptly. However I received an empty box, my cameras confirm UPS delivering the empty box. I went through a lengthy back and forth with Penn customer service, including sending picture and video proof and filing a claim with UPS. It took weeks for them to ship a new rod. I found this to be unacceptable. I don't know where the box became empty, but it was not on my end. I had paid for the product and expected them to ship a replacement as fast as the original.