PenjiReviews of penji.co

Response from PenjiMar 25, 2022

Hey Hassan, After reviewing your account, I see that the designer did not steal any of the work. You've mentioned in your project description for your designer to find an isometric design for your website and design it to show off your unique service offering. The designer did just that. However, to create an isometric design, we have to pull from multiple templates and combine all things used into one. This is a very common design practice and is in line with you having a 100% custom/unique design. Although we respect this review and take ownership of what was done, I can say that all design principles have been followed and no work was stolen at this time.

Response from PenjiNov 1, 2021

Hey Iain, We sincerely apologize for the inconsistency and frustration you experienced with our service. Providing high-quality, reliable designs should never feel like a matter of luck, and it’s clear we fell short in delivering the level of professionalism and efficiency you deserved. The issues with repeated designs and delays are unacceptable, and we take full responsibility for not managing the process more effectively on your behalf. Your feedback about cancellation is also deeply concerning. It should be a simple, stress-free process, and we are sorry that it felt otherwise. We are actively working to address these issues and streamline our processes to better support our customers. If there’s any way we can directly assist you with your cancellation or make amends for your experience, please don’t hesitate to reach out. Your trust is important to us, and we’re committed to learning from your feedback and doing better moving forward. Thank you for bringing these issues to our attention.

Response from PenjiFeb 11, 2021

Hi Andreas, We are incredibly sorry to hear about your experience and wish it was different. I'm personally frustrated that your experience wasn't up to the standards you've set for your business. There are times where we hit home runs and knock the design project out of the park. Then there are times where it's just simply mismatch of styles and poor pairing with the designer that worked on your project. We take full ownership and again, apologize for wasting your time. We'd love to find a way to make this right if you'd like to give us another shot. Feel free and email [email protected] and mention this review and we will comp an entire month of Penji under our Agency membership on us. Thank you for taking the time to express yourself and hope to re-connect soon.