C H.
Poor packaging/insulation /shipping. False advertising.
The probiotics were delivered earlier than the BOT said they would be and were left in a hot metal mailbox in direct sun. It’s impossible to talk to human. False advertising. The website leads you to believe there will be dry ice or something to keep the product cool in transit. Nothing but a silver. supposedly insulated bubble wrap envelope that did nothing to protect against heat. The package and product were both hot. Bad customer service. Bad packaging. Bad shipping. Bad BOT customer service. Do not order from this company. Conflicting product information. One place on the website says to refrigerate, The BOT says extended exposure to heat is no problem. I’d like to see the test results that show their probiotics don’t break down in excessive heat.
Response from PendulumJun 29, 2026
Hi there, We're so sorry for the trouble and appreciate you taking the time to leave a review. Glucose Control is the only product that requires refrigeration and is shipped with an ice pack. All other products are shipped in the envelope you described, are shelf-stable, and are designed to remain viable, even when shipped during the summer/warmer months. Our team is eager to learn more about your experience and help in any way possible. We'll be reaching out soon. Best, The Pendulum Care Team



