Mary
Don’t waste your money
This company sells probiotic supplements, which contain live bacteria. The company’s business address is in San Francisco, but my recent order shipped from Monterey, California where temperatures were over 100 degrees F. When I contacted the company to ask about the viability of the probiotic in these temperatures, they admitted they don’t use climate controlled trucks or warehouses and could not guarantee the quality of the product for which I paid $160. Yet they refused to cancel my order or issue a refund. Unfortunately, supplements are not regulated by the FDA. That means there is no law requiring that what is on the label is what’s in the bottle. As a medical doctor I try to buy supplements only from reputable companies. Unfortunately, in this case I got duped.
Response from PendulumSep 10, 2024
Thank you for sharing your concerns, and I’m sorry to hear about your recent experience. We understand how important it is to feel confident in the quality of the products you receive. I’d like to clarify that our GLP-1 Probiotic is designed to be shelf-stable and able to withstand varying temperatures during shipping. While we recommend refrigeration after opening to preserve optimal potency, it is not required, and the product remains viable even if it arrives warm. That said, we still want you to have a positive experience with our company, so we have processed a refund for your order. Please note, however, that for future orders, we cannot offer refunds for products that arrive warm, as they remain effective. We appreciate your feedback and your business, and we hope this helps address your concerns. If you have any further questions, please don’t hesitate to reach out to us directly.