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Absolutely terrible customer service
Absolutely terrible customer service! Paid for 8-day Express shipping, the support answered after a month that it is en route and I should be patient and then after couple of days I have received notification that now it is shipped. Arrived today, 3 months after they took my money!!! And I had to pay extra for customs because it was shipped from China, not the USA. Never recommending to anyone.
Response from Fit LaunchJan 24, 2022
Due to Covid it clearly states you package INTERNATIONALLY can be delayed and that you are responsible for any custom fees. We make this clear. ALSO we ship from our warehouse in the United States. So that’s incorrect. If you are in the USA you get your product within 3 days. If you are outside the USA it can take up to 18 BUSINESS DAYS if you do not select DHL Express option and pay for the express shipping which is clearly stated on our site. Thanks!



