Jo
Despite membership cancellation still charging...
When saw your product, I also saw the sometimes very negative reviews about late delievery or allegedly unauthorized fee charging. That being said I kept my eyes open in every part of the purchase. Ordered two penalty boxes back on August, 15th. Hereby agreed to the membership. Credit card immediately charged, so far so good. Almost 4 weeks later I still haven't gotten any confirmation mail or tracking number. So I mailed support (at) penaltyboxfitness.com on Sep, 10th asked about my delievery's whereabouts and cancelled my VIP membership, which was free for 30 days. I mean I had no boxes to train with so far, so any content videos were useless back then. No response at all. Another try via instagram, I got a tracking number few days later telling its on its way, and 2 weeks later the parcel arrived. But on Sep, 24th and 25th there were four attempts to charge a fee for the membership - which I had terminated before. Luckily it was denied since I disabled my card on Sep, 13rd right after my cancellation. This is a real no-go! You have a great product - if not to call it awesome, but if people opt-out of subscription and you still charge them, this gives you no credibility to your responses here claming otherwise. Your cheap deal offer is fully legit, and there are people who want to pay those 10$ for the extra content. But if people just want the product, legally terminate the membership and you keep charging them afterwards, pretending you do not recieve emails, then this is simply shady. I'm afraid my previous speakers were proved correct.
Response from Fit LaunchOct 14, 2022
Hey Jo, We are sorry that the first experience with our customer service wasn't a good one and we are making it much better. We will refund you for any charges after the date of charge please email us [email protected] to get credited.



